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Frequently Asked Questions
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- How do I subscribe to ITKnowledge?
- How much does a subscription cost?
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Here’s the deal. Try EarthWeb ITKnowledge free for two weeks. If you like what you see, an annual subscription costs $195, or you can select to pay at a monthly rate of $19.95. If for any reason you don’t like what you see, cancel before the end of your trial and pay nothing! We do ask you for a credit card to activate your access. If you choose to stay with ITKnowledge, you will be automatically charged each month or year for your subscription until you choose to cancel.
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- You must do Group Setup to create your user name and password before you can log-in. You only have to do this once; after that you can just log-in.
- When do I use Group Setup?
- If your group has set up a Group account with ITKnowledge, this is where you can create your individual profile and password. You must do this before you can log-in and use ITKnowledge, but you only have to do this once.
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- How do I change my password?
- Go to the account information page and select the type of account you have. Change account information -> edit profile.
- What do I do if I forget my password?
- Go to the log-in page, enter your user name, and click on the 'click here' button under "Forgot your password?".
- How do I change my name, address, email address or phone number? (individual accounts only)
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- I want to cancel my subscription. How do I do that? (individual accounts only)
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- Other
- When can I expect to see new books added to ITKnowledge?
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We are constantly working to provide you with the largest selection of and most up-to-date books. New titles are added to the site regularly.
- How do I suggest a book?
- How do I renew my subscription?
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Your subscription will be automatically renewed unless you request cancellation.
- How do I provide feedback to ITKnowledge?
- I still need help, who do I talk to?
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If you have read through this FAQ and you have a problem that wasn't addressed, please send an email to custserv@itknowledge.com.
We will respond to you promptly.
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